Steps
- Enter the amount in FCFA.
- Enter your MTN Mobile Money number and the recipient's Orange number.
- Check the recipient's name when displayed, then the total to pay.
- Confirm: an MTN MoMo confirmation request appears on your phone. Enter your PIN to approve.
- Track the status on screen until the money is received on Orange Money.
Get it right the first time
- Enough balance: your MTN account must cover the amount and the fees.
- MTN limits: every MTN Mobile Money account has transaction limits. If your payment is declined, try a smaller amount or check your limits with MTN.
- Approve quickly: the confirmation request expires after a few minutes.
- PIN: enter it only on the MTN confirmation request. Mvic Money will never ask for it.
Frequently asked questions
Why was my MTN payment declined?
Usually because of insufficient balance (fees included) or an account limit. You are not charged: try again with a suitable amount.
Do I need a Mvic Money account?
No. You can send without signing up.
I was charged but the recipient received nothing. What should I do?
The system retries automatically. If the transfer cannot be completed, you get a full refund, fees included, within 24 hours.